Allentown Senior AdvisorFamily Pillars Hospice Inc is a Medicare-certified hospice based at 3910 Adler Place Suite 130 in Bethlehem, PA 18017. It has been certified since 2016. It cares for about 62 patients on an average day, making it a mid-sized hospice. It scores 8 out of 10 on Medicare's Hospice Care Index; the Pennsylvania average is 9. Family caregivers rate it 5 out of 5 stars. The index flags 3 areas where it is worse than the Pennsylvania average, starting with gaps in nursing visits longer than 7 days.
What is Family Pillars Hospice Inc's Medicare record?
| Hospice | Family Pillars Hospice Inc |
|---|---|
| Address | 3910 Adler Place Suite 130, Bethlehem, PA 18017 |
| Phone | (610) 372-4400 |
| Medicare provider number (CCN) | 391757 |
| Ownership | For-Profit |
| Medicare-certified since | 08/17/2016 |
How does Family Pillars Hospice Inc score on Medicare's Hospice Care Index?
Family Pillars Hospice Inc scores 8 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Pennsylvania average it is better on 0 of the indicators below and worse on 3.
| Indicator | Family Pillars Hospice Inc | Pennsylvania average | U.S. average | vs. Pennsylvania |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 76% | 42.3% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 6.6% | 8.7% | 7.3% | About the same |
| Patients discharged alive after 180 days or more (lower is better) | 63.2% | 36.4% | 37.4% | Worse |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 9.4% | 8.4% | 8.5% | About the same |
| Live discharge followed by death in hospital (lower is better) | 2.8% | 2.1% | 2.1% | About the same |
| Nurse minutes per routine home care day | 12.6 min | 14.4 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 4% | 7.9% | 9.6% | Worse |
| Patients visited by a nurse in the last 3 days of life | 94.5% | 92.8% | 89.3% | About the same |
Separately, 65.9% of its patients received all seven recommended care steps at admission (Pennsylvania average 95.5%) and 64.1% were visited by a nurse or social worker on at least two of their last three days (Pennsylvania average 59.9%).
What do families say about Family Pillars Hospice Inc?
94% of family caregivers said they would definitely recommend Family Pillars Hospice Inc; the Pennsylvania average is 85%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Family Pillars Hospice Inc | Pennsylvania average | U.S. average | vs. Pennsylvania |
|---|---|---|---|---|
| Team always communicated well | 85% | 82% | 82% | Better |
| Team always provided timely help | 86% | 79% | 78% | Better |
| Team always treated the patient with respect | 97% | 92% | 91% | Better |
| Right amount of emotional and spiritual support | 93% | 91% | 91% | About the same |
| Patient always got help for pain and symptoms | 86% | 77% | 76% | Better |
| Caregivers rated the hospice 9 or 10 | 91% | 83% | 83% | Better |
| Would definitely recommend the hospice | 94% | 85% | 85% | Better |
Where does Family Pillars Hospice Inc deliver care, and to whom?
40% of family pillars hospice inc's care is delivered in assisted living and its largest patient group by diagnosis is dementia (31%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| In assisted living | 40% |
| Other locations | 35% |
| At home | 18% |
| In a skilled nursing facility | 7% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 31% |
| Heart and circulatory disease | 23% |
| Cancer | 17% |
| Other conditions | 13% |
| Stroke | 12% |
| Respiratory disease | 7% |
Which Allentown-area ZIP codes does Family Pillars Hospice Inc serve?
Family Pillars Hospice Inc tells Medicare it serves 38 ZIP codes in Allentown and Lehigh, Northampton and Carbon counties.
- 18013
- 18014
- 18015
- 18017
- 18018
- 18020
- 18031
- 18034
- 18036
- 18037
- 18038
- 18040
- 18042
- 18045
- 18049
- 18051
- 18052
- 18055
- 18062
- 18064
- 18065
- 18066
- 18067
- 18069
- 18071
- 18072
- 18078
- 18080
- 18088
- 18091
- 18103
- 18104
- 18109
- 18210
- 18229
- 18235
- 18240
- 18255
What should you ask Family Pillars Hospice Inc before choosing it?
Ask how often the nurse visits
76% of Family Pillars Hospice Inc's patients went more than seven days without a nursing visit at some point, against 42.3% across Pennsylvania. Ask for the planned visit schedule in writing and who decides when it changes.
Ask how eligibility is reviewed
63.2% of its live discharges came after six months or more of care (Pennsylvania average 36.4%). Ask how often the doctor recertifies eligibility and what support is offered if a patient is discharged.
Ask about weekend coverage
4% of its nursing time is delivered on weekends (Pennsylvania average 7.9%). Ask who is on call Saturday and Sunday and whether routine visits happen then.
Ask what the family is expected to do
Hospice supports the family caregiver; it does not replace one. Ask how many aide visits a week are typical and what happens overnight.
Which other hospices serve Bethlehem, PA?
- The Care Team Hospice — Hospice Care Index 6 of 10
- St Luke's Hospice — Hospice Care Index 10 of 10
- Advantage Home Health and Hospice — Hospice Care Index 9 of 10
All Medicare-certified hospices in Allentown and Lehigh, Northampton and Carbon counties
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Family Pillars Hospice Inc Medicare-certified?
Yes. Family Pillars Hospice Inc is certified by Medicare under provider number 391757 and has been since 2016.
What is Family Pillars Hospice Inc's Hospice Care Index score?
8 out of 10 in the current Medicare data. The Pennsylvania average is 9.
How large is Family Pillars Hospice Inc?
It cares for about 62 patients on an average day.
