Allentown Senior AdvisorHuman Touch Home Health - Allentown is a Medicare-certified home health agency based at 1501 Lehigh Street Suite 206 in Allentown, PA 18103. Medicare first certified it in 2007, 19 years ago. Medicare rates its quality of patient care at 2.5 out of 5 stars, below the Pennsylvania average of 3.5. Its strongest result against the Pennsylvania average is started care on time; its weakest is breathing improved.
What is Human Touch Home Health - Allentown's Medicare record?
| Agency | Human Touch Home Health - Allentown |
|---|---|
| Address | 1501 Lehigh Street Suite 206, Allentown, PA 18103 |
| Phone | (484) 664-2940 |
| Medicare provider number (CCN) | 398075 |
| Ownership | Proprietary |
| Medicare-certified since | 11/26/2007 |
How does Human Touch Home Health - Allentown score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Human Touch Home Health - Allentown. It is better than the Pennsylvania average on 2 and worse on 6.
| Measure | Human Touch Home Health - Allentown | Pennsylvania average | U.S. average | vs. Pennsylvania |
|---|---|---|---|---|
| Started care on time | 100% | 95.9% | 96.6% | Better |
| Got better at walking or moving around | 79.1% | 88.2% | 88.6% | Worse |
| Got better at getting in and out of bed | 79.2% | 90.1% | 89.8% | Worse |
| Got better at bathing | 82.5% | 89.9% | 90.7% | Worse |
| Breathing improved | 73.6% | 91.2% | 91.5% | Worse |
| Got better at taking medicines correctly | 83.9% | 87.4% | 88.3% | Worse |
| Medication issues addressed on time | 98.2% | 94.6% | 94.4% | Better |
| Flu shot status checked | 63% | 65.5% | 63.3% | About the same |
| Met expected function at discharge | 72.6% | 76.7% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.6% | 0.9% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0% | 0.3% | 0.2% | About the same |
Where it stands out: started care on time and medication issues addressed on time.
Where it trails: breathing improved, got better at getting in and out of bed and got better at walking or moving around.
What do patients say about Human Touch Home Health - Allentown?
95% of surveyed patients said they would definitely recommend Human Touch Home Health - Allentown, based on 21 completed surveys. The Pennsylvania average is 82%.
| Survey question | Human Touch Home Health - Allentown | Pennsylvania average | U.S. average | vs. Pennsylvania |
|---|---|---|---|---|
| Team gave care in a professional way | 93% | 91% | 89% | About the same |
| Team communicated well | 98% | 89% | 86% | Better |
| Team discussed medicines, pain and home safety | 98% | 84% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 92% | 89% | 85% | Better |
| Would definitely recommend the agency | 95% | 82% | 79% | Better |
Do Human Touch Home Health - Allentown's patients end up back in the hospital?
On the hospital-use measures Medicare can calculate for Human Touch Home Health - Allentown, it performs the same as the national rate.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Same As National Rate | 84.7% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4% |
Which home health services does Human Touch Home Health - Allentown provide, and which does it not?
Human Touch Home Health - Allentown reports offering skilled nursing, physical therapy, occupational therapy, speech therapy and medical social work. It does not report offering home health aide.
| Service | Offered by Human Touch Home Health - Allentown? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | No |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Allentown-area ZIP codes does Human Touch Home Health - Allentown serve?
Human Touch Home Health - Allentown tells Medicare it serves 33 ZIP codes in Allentown and Lehigh, Northampton and Carbon counties, out of 46 in total.
- 18014
- 18015
- 18017
- 18018
- 18020
- 18031
- 18032
- 18034
- 18036
- 18037
- 18038
- 18040
- 18042
- 18045
- 18049
- 18051
- 18052
- 18055
- 18062
- 18064
- 18067
- 18071
- 18078
- 18080
- 18088
- 18091
- 18101
- 18102
- 18103
- 18104
- 18106
- 18109
- 18235
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Human Touch Home Health - Allentown before starting care?
Ask about breathing and oxygen management
73.6% of patients had less shortness of breath by the end of care (Pennsylvania average 91.2%). If the diagnosis is COPD or heart failure, ask how the nurse monitors breathing between visits.
Ask about transfer training
79.2% of patients improved at getting in and out of bed (Pennsylvania average 90.1%). Ask whether the therapist will train the family member who does the lifting, not only the patient.
Ask how often the therapist actually comes
79.1% of its patients got better at walking or moving around, against 88.2% across Pennsylvania. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve Allentown, PA?
These Medicare-certified agencies are also based in or near Allentown.
- Lehigh Valley Home Care — 3 of 5 stars
- Carepine Home Health, LLC — 2.5 of 5 stars
- 1ST Care Home Health Services of Pennsylvania — 5 of 5 stars
- Bayada Home Health Care, Inc. — 3.5 of 5 stars
- Valley Med Home Health Care, LLC — 3 of 5 stars
- Interim Healthcare Mid Atlantic — 2.5 of 5 stars
All Medicare-certified home health agencies in Allentown and Lehigh, Northampton and Carbon counties
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Human Touch Home Health - Allentown Medicare-certified?
Yes. Human Touch Home Health - Allentown is certified by Medicare under provider number 398075 and has been since 2007. Original Medicare pays certified agencies directly for covered home health care.
What is Human Touch Home Health - Allentown's Medicare star rating?
2.5 out of 5 for quality of patient care. The Pennsylvania average is 3.5.
Does Human Touch Home Health - Allentown provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy and medical social work.
