Allentown Senior AdvisorFamily Pillars Palliative Care Hospice, LLC is a Medicare-certified hospice based at 4801 Saucon Creek Road in Center Valley, PA 18034. It has been certified since 2022. It cares for about 78 patients on an average day, making it a mid-sized hospice. It scores 8 out of 10 on Medicare's Hospice Care Index; the Pennsylvania average is 9. Family caregivers rate it 5 out of 5 stars. The index flags 3 areas where it is worse than the Pennsylvania average, starting with gaps in nursing visits longer than 7 days.
What is Family Pillars Palliative Care Hospice, LLC's Medicare record?
| Hospice | Family Pillars Palliative Care Hospice, LLC |
|---|---|
| Address | 4801 Saucon Creek Road, Center Valley, PA 18034 |
| Phone | (201) 218-1447 |
| Medicare provider number (CCN) | 391795 |
| Ownership | For-Profit |
| Medicare-certified since | 01/27/2022 |
How does Family Pillars Palliative Care Hospice, LLC score on Medicare's Hospice Care Index?
Family Pillars Palliative Care Hospice, LLC scores 8 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Pennsylvania average it is better on 1 of the indicators below and worse on 3.
| Indicator | Family Pillars Palliative Care Hospice, LLC | Pennsylvania average | U.S. average | vs. Pennsylvania |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 70.5% | 42.3% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 6.6% | 8.7% | 7.3% | About the same |
| Patients discharged alive after 180 days or more (lower is better) | 35.5% | 36.4% | 37.4% | About the same |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 17.1% | 8.4% | 8.5% | Worse |
| Live discharge followed by death in hospital (lower is better) | 0% | 2.1% | 2.1% | About the same |
| Nurse minutes per routine home care day | 13.9 min | 14.4 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 4.2% | 7.9% | 9.6% | Worse |
| Patients visited by a nurse in the last 3 days of life | 99.7% | 92.8% | 89.3% | Better |
Separately, 48.4% of its patients received all seven recommended care steps at admission (Pennsylvania average 95.5%) and 67.1% were visited by a nurse or social worker on at least two of their last three days (Pennsylvania average 59.9%).
What do families say about Family Pillars Palliative Care Hospice, LLC?
88% of family caregivers said they would definitely recommend Family Pillars Palliative Care Hospice, LLC; the Pennsylvania average is 85%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Family Pillars Palliative Care Hospice, LLC | Pennsylvania average | U.S. average | vs. Pennsylvania |
|---|---|---|---|---|
| Team always communicated well | 83% | 82% | 82% | About the same |
| Team always provided timely help | 85% | 79% | 78% | Better |
| Team always treated the patient with respect | 94% | 92% | 91% | About the same |
| Right amount of emotional and spiritual support | 94% | 91% | 91% | Better |
| Patient always got help for pain and symptoms | 80% | 77% | 76% | Better |
| Caregivers rated the hospice 9 or 10 | 86% | 83% | 83% | Better |
| Would definitely recommend the hospice | 88% | 85% | 85% | Better |
Where does Family Pillars Palliative Care Hospice, LLC deliver care, and to whom?
79% of family pillars palliative care hospice, llc's care is delivered in assisted living and its largest patient group by diagnosis is dementia (38%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| In assisted living | 79% |
| At home | 13% |
| In a skilled nursing facility | 8% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 38% |
| Heart and circulatory disease | 21% |
| Stroke | 16% |
| Other conditions | 13% |
| Cancer | 11% |
| Respiratory disease | 6% |
Which Allentown-area ZIP codes does Family Pillars Palliative Care Hospice, LLC serve?
Family Pillars Palliative Care Hospice, LLC tells Medicare it serves 37 ZIP codes in Allentown and Lehigh, Northampton and Carbon counties.
- 18013
- 18014
- 18015
- 18017
- 18018
- 18020
- 18031
- 18032
- 18034
- 18036
- 18037
- 18038
- 18040
- 18042
- 18045
- 18049
- 18051
- 18052
- 18055
- 18059
- 18062
- 18064
- 18067
- 18069
- 18071
- 18072
- 18078
- 18088
- 18102
- 18103
- 18104
- 18106
- 18109
- 18210
- 18229
- 18240
- 18255
What should you ask Family Pillars Palliative Care Hospice, LLC before choosing it?
Ask how often the nurse visits
70.5% of Family Pillars Palliative Care Hospice, LLC's patients went more than seven days without a nursing visit at some point, against 42.3% across Pennsylvania. Ask for the planned visit schedule in writing and who decides when it changes.
Ask how a crisis at home is handled
17.1% of its live discharges were followed by a hospital stay and a return to hospice (Pennsylvania average 8.4%). Ask who comes to the house in a symptom crisis and how fast.
Ask about weekend coverage
4.2% of its nursing time is delivered on weekends (Pennsylvania average 7.9%). Ask who is on call Saturday and Sunday and whether routine visits happen then.
Ask where inpatient care happens
When symptoms cannot be managed at home, hospice provides short inpatient stays. Ask which facility they use and how far it is from the family.
All Medicare-certified hospices in Allentown and Lehigh, Northampton and Carbon counties
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Family Pillars Palliative Care Hospice, LLC Medicare-certified?
Yes. Family Pillars Palliative Care Hospice, LLC is certified by Medicare under provider number 391795 and has been since 2022.
What is Family Pillars Palliative Care Hospice, LLC's Hospice Care Index score?
8 out of 10 in the current Medicare data. The Pennsylvania average is 9.
How large is Family Pillars Palliative Care Hospice, LLC?
It cares for about 78 patients on an average day.
